Shipping Policy
Last Updated: August 01, 2026
At Zenithbi Co., we aim to provide a clear, reliable, and transparent shipping experience for customers purchasing coffee products, coffee equipment, and coffee essentials.
This Shipping Policy explains how orders are processed, shipped, tracked, and delivered.
1 Order Processing
Orders are generally processed after successful payment authorization and confirmation.
Our standard processing time is approximately 1–3 business days, unless a different timeframe is displayed on the applicable product page or during checkout.
Business days generally exclude Saturdays, Sundays, and applicable holidays.
Orders may require additional processing time during:
- Holidays
- Promotional periods
- High-volume sales periods
- Inventory transitions
- Unexpected operational circumstances
2 Shipping Time and Delivery Estimates
After an order has been processed and shipped, delivery time depends on:
- Delivery destination
- Shipping method
- Carrier
- Product availability
- Carrier processing
- Weather
- Holidays
- Transportation conditions
Estimated delivery times are provided for convenience and are not guaranteed delivery dates unless expressly stated otherwise.
3 Shipping Charges
Applicable shipping charges are displayed during checkout before an order is completed.
Shipping charges may depend on:
- Delivery address
- Package weight
- Package dimensions
- Number of items
- Shipping method
- Promotional offers
If free shipping is available, the applicable requirements will be displayed on the website or during checkout.
4 Shipping Destinations
Zenithbi Co. ships to destinations available for selection during checkout.
If your destination is not available, please contact us before placing your order.
We reserve the right to restrict shipping to certain destinations where required by law, carrier limitations, product restrictions, or other operational circumstances.
5 Order Tracking
Where tracking is available, tracking information may be provided after the order has shipped.
Tracking information may take some time to become active after the carrier receives and scans the package.
Customers may use the carrier’s tracking system to monitor shipment progress.
6 Delivery Delays
We make reasonable efforts to process and ship orders promptly, but delivery delays may occur.
Potential causes include:
- Severe weather
- Natural disasters
- Carrier delays
- Transportation disruptions
- High shipping volumes
- Holidays
- Customs processing
- Incorrect addresses
- Regional disruptions
- Government restrictions
- Other circumstances beyond our reasonable control
We cannot guarantee a specific delivery date unless expressly stated otherwise.
7 Incorrect or Incomplete Shipping Address
Customers are responsible for providing complete and accurate shipping information.
Please carefully review your address before completing an order.
If you identify an address error after placing an order, contact us immediately at:
We will make reasonable efforts to update the address before the order is processed or shipped.
Once an order has shipped, an address change may not be possible.
Additional shipping charges may apply if an order must be reshipped because of an incorrect or incomplete address provided by the customer.
8 Lost, Missing, or Marked-as-Delivered Packages
If tracking shows that a package has been delivered but you cannot locate it:
- Check your delivery location.
- Check with household members or authorized recipients.
- Check with neighbors or building management where applicable.
- Review the carrier’s tracking information.
- Contact the carrier.
- Contact Zenithbi Co. if the issue remains unresolved.
We may request information necessary to investigate the shipment.
9 Damaged Packages or Products
Customers should inspect packages and products promptly after delivery.
If a product arrives damaged, contact us as soon as reasonably possible.
We may request:
- Order number
- Product name
- Photographs of the product
- Photographs of the package
- Photographs of packaging materials
- Description of the damage
Please retain damaged packaging until the issue has been reviewed.
10 International Orders
If international shipping is offered, customers may be responsible for:
- Customs duties
- Import taxes
- Brokerage charges
- Government fees
- Carrier fees
- Other destination-country charges
Zenithbi Co. does not control these charges.
International shipments may also experience additional delivery time due to customs inspection or processing.
11 Refused or Undeliverable Shipments
If a package is refused, returned because of an incorrect address, or otherwise becomes undeliverable due to customer-provided information, additional shipping or handling charges may apply.
If a refund is issued, applicable shipping or return costs may be deducted where permitted by applicable law.
12 Split Shipments
Products from the same order may occasionally be shipped separately because of:
- Inventory availability
- Fulfillment requirements
- Product location
- Operational considerations
Customers may receive separate tracking numbers.
A split shipment does not necessarily result in an additional shipping charge unless otherwise stated.
13 Pre-Orders and Backordered Products
Products identified as pre-orders or backordered items may have different fulfillment timelines.
Any available estimated timeframe will be displayed on the applicable product page or during checkout.
Orders containing both available and delayed products may be shipped together or separately depending on fulfillment circumstances.
14 Shipping Restrictions
Certain products, destinations, or shipping methods may be subject to restrictions.
Zenithbi Co. may restrict or decline shipments because of:
- Carrier limitations
- Legal requirements
- Product restrictions
- Destination restrictions
- Security concerns
- Fraud-prevention measures
- Operational limitations
If we cannot fulfill an order, we will contact the customer and provide an appropriate resolution, which may include cancellation and refund.
15 Contact Us
For shipping questions, tracking assistance, delivery concerns, or other shipping-related matters:
Zenithbi Co.
1639 Tecumseh Dr
Lancaster, OH 43130
United States
Email: info@zenithbi-co.shop
Phone: +1 169-690-362