Refund and Returns Policy
Last Updated: August 01, 2026
At Zenithbi Co., we want our customers to have a clear understanding of our return, refund, exchange, and cancellation procedures before completing a purchase.
This policy applies to products purchased directly through our website unless a different return condition is specifically stated on the applicable product page.
1 Return Period
Eligible products may generally be returned within 30 days from the date of delivery.
To qualify for a return, the product must meet the applicable return requirements described below.
Some products may have different return conditions, which will be clearly identified on the product page or at the time of purchase.
2 Return Eligibility
To be eligible for a return, the product should generally:
- Be returned within the applicable return period.
- Be in its original condition.
- Be unused or only reasonably handled for inspection.
- Include original packaging where applicable.
- Include accessories, components, manuals, and other included materials where applicable.
- Not have been damaged through misuse, negligence, modification, or improper handling.
We reserve the right to review returned products before approving a refund.
3 Coffee and Consumable Products
For health, safety, freshness, and quality-control reasons, opened or consumed coffee products may generally not be eligible for return.
This restriction does not prevent customers from contacting us regarding products that:
- Arrive damaged
- Are defective
- Are incorrectly supplied
- Are materially different from the product ordered
- Have another fulfillment-related issue
If a consumable product arrives damaged or otherwise has a qualifying issue, contact us promptly.
4 Coffee Equipment and Accessories
Coffee equipment and accessories, including products such as:
- Coffee grinders
- Coffee filters
- Pour-over equipment
- Coffee drippers
- Brewing accessories
- Coffee preparation tools
may be eligible for return if they meet the applicable return conditions.
Equipment that has been used beyond reasonable inspection may not qualify for a standard return.
5 Damaged Products
If a product arrives damaged, contact us as soon as reasonably possible.
Please provide:
- Order number
- Product name
- Description of the damage
- Photographs of the product
- Photographs of the shipping packaging
- Any other information reasonably requested by our customer service team
We may review the information and determine whether the product qualifies for replacement, refund, or another appropriate resolution.
6 Incorrect Products
If you receive an item that is different from what you ordered, please contact us promptly.
After verifying the order, we may provide return instructions and, where appropriate, arrange:
- Replacement
- Refund
- Exchange
- Another reasonable resolution
7 Defective Products
If you believe a product has a manufacturing defect, contact us with details of the issue.
Depending on the product and circumstances, we may offer:
- Replacement
- Refund
- Exchange
- Manufacturer-supported solution
- Another appropriate resolution
Damage caused by misuse, improper installation, modification, negligence, accident, or normal wear may not qualify as a manufacturing defect.
8 Non-Returnable Products
Unless required otherwise by applicable law, certain products may not be eligible for return, including:
- Opened consumable coffee products
- Used products beyond reasonable inspection
- Products damaged through customer misuse
- Products modified or altered by the customer
- Products missing essential components
- Products damaged through improper cleaning or maintenance
- Clearly identified final-sale products
- Personalized products, where applicable
- Gift cards, where applicable
9 How to Request a Return
To request a return, contact:
Please provide:
- Full name
- Order number
- Product name
- Purchase date
- Reason for return
- Photographs or supporting information where applicable
Customers should not send products back without first receiving return instructions from Zenithbi Co.
10 Return Authorization
A return must be approved before the product is shipped back to us.
We may provide:
- Return instructions
- Return address
- Required documentation
- Packaging instructions
- Other information necessary to complete the return
Unauthorized returns may be delayed or may not be accepted.
11 Return Shipping Costs
If the return is requested because the customer changed their mind, ordered the wrong product, or otherwise no longer wants the product, the customer may be responsible for return shipping costs.
If the return is caused by:
- Incorrect product supplied
- Product damaged during shipment
- Qualifying product defect
- Fulfillment error attributable to Zenithbi Co.
we may provide appropriate return-shipping instructions or assistance.
12 Inspection of Returned Products
Returned products may be inspected after receipt.
The inspection may determine whether the product satisfies the applicable return conditions.
If the product does not meet the return requirements, we may decline the refund or provide a partial refund where appropriate.
13 Refunds
Once an approved return has been received and reviewed, we will determine whether the refund requirements have been satisfied.
Approved refunds will generally be issued to the original payment method used for the purchase.
The refunded amount will not exceed the amount originally paid for the applicable returned product, subject to applicable taxes, shipping charges, deductions permitted under this policy, and applicable law.
14 Refund Processing Time
Once Zenithbi Co. approves a refund, we will initiate the refund within a reasonable processing period.
The time required for the refund to appear in the customer’s account depends on the payment provider, bank, card issuer, or financial institution.
We do not control third-party processing times.
15 Partial Refunds
A partial refund may be issued where appropriate, including when:
- A product is returned with missing components
- Accessories are missing
- Packaging is missing where it materially affects the product
- The product has been used beyond reasonable inspection
- The product has customer-caused damage
- Only part of an order is eligible for refund
Any applicable deduction will be communicated to the customer.
16 Order Cancellation
Customers may request cancellation as soon as possible after placing an order.
We will make reasonable efforts to accommodate cancellation requests received before an order has entered fulfillment or shipping.
Once an order has been processed or shipped, cancellation may no longer be possible and the standard return process may apply.
17 Exchanges
Where available, Zenithbi Co. may offer an exchange for an eligible product.
Exchange availability depends on current inventory.
If the requested replacement is unavailable, we may provide another appropriate resolution.
18 Final Sale Products
Products specifically identified as Final Sale, Non-Returnable, or otherwise excluded from returns at the time of purchase may not be eligible for return unless required by applicable law or the product arrives defective, damaged, or incorrect.
19 Chargebacks and Payment Disputes
If you believe there is an issue with a transaction, we encourage you to contact us first so we can review the matter and attempt to resolve it directly.
Nothing in this section limits any rights you may have under applicable law or card-network rules.
We maintain transaction and fulfillment records to help investigate customer concerns.
20 Policy Changes
Zenithbi Co. may update this Refund and Returns Policy from time to time.
The applicable policy will generally be the version in effect when the order was placed, subject to applicable law.
21 Contact Us
Zenithbi Co.
1639 Tecumseh Dr
Lancaster, OH 43130
United States
Email: info@zenithbi-co.shop
Phone: +1 169-690-362